Return Policy

Your order can be cancelled ONLY in case your products have not yet been delivered to you and your order has not yet been dispatched. If your order has already been delivered to you, you are charged with the delivery expenses and/or costs for the redelivery of the products.

A refund or replacement of the products is not permitted as regards food products.

A refund due to cancellation of the order can only take place in case you provide us with proof regarding the receipt by you of products different to the ones ordered. You can contact us at +30 210 6626314 or by sending an email to us, explaining the reason why you wish to cancel your order and our stuff will immediately provide you with information on all the options available to you.

 

Returns

You do not have the right to cancel an order concerning food products that have already been delivered to you. In case of a product return due to our company’s fault, terrapura.gr must be informed immediately, maximum within 7 days of receipt. Returns will be accepted only if all products and sealing are in former original (factory) condition. All product returns must be accompanied by the relevant documentation (invoice/retail receipt). Any return by you is effected at your responsibility and all products must be properly packed again by you so that they can be protected during shipping. The parcel must be reshipped to us –Attention Returns Office- by the same courier used for the delivery of the product to you.

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